FREQUENTLY ASKED QUESTIONS
Everything you need to know about your Grit & Gleam™ experience.
Are these authentic watches?
Yes, 100%. Every watch in our collection is sourced from authorized distributors. We do not sell replicas or “grade A” fakes. You receive the original watch, original packaging, and all authenticity documents.
How long does shipping take?
We prioritize speed. Orders are typically processed within 24 hours. Standard US shipping takes 2-5 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do watches include warranty?
Yes. All watches include the original manufacturer’s warranty. The specific duration depends on the brand (G-Shock, Citizen, or Invicta), typically ranging from 1 to 5 years.
Can I return my watch?
Absolutely. We offer a 30-day return policy for unworn watches in their original packaging. Check our Returns & Exchanges page for full details.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also use our Track My Order page to see real-time updates.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, AMEX, Discover), Apple Pay, Google Pay, and PayPal through our secure checkout system.